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Kai Cenat says event rules were enforced after Saucy Santana arrived at Streamer University without prior approval, despite accompanying Lizzo.
Cenat explained that his security team was following protocol but admitted the situation could have been handled more respectfully.
He stressed that Lizzo was not at fault, saying there had been a miscommunication with her team.
The incident has sparked discussion about balancing strict event security with respectful treatment of celebrity guests.