JPS Moving to Digital Customer Service

Come March 8, the Jamaica Public Service Company, JPS will begin the phased closing of seven of its customer service offices, to make way for digital customer service.
The offices to be closed are Portmore in St. Catherine, May Pen office in Clarendon, Black River in St. Elizabeth, Savanna-la-mar in Westmoreland, the Port Maria office in St. Mary, the Morant Bay in St. Thomas, and the East Parade office in Kingston.
Media and Public Relation’s Manager at JPS, Audrey Williams says the shift to digital customer service is a response to the changing behaviour of customers.
Ms. Williams explains that over 70 percent of customer contacts with JPS, comes through the 24-hour call centre, webchat, social media, emails, and the mobile app.
Therefore, she says JPS is re-deploying resources to customers’ preferred contact points to ensure seamless delivery of service.