JPS Leads in Utilities Complaints for Last Quarter – OUR


The Office of Utilities Regulation (OUR) says it saw a significant jump in the number of utility customer complaints during the April to June quarter 2020.

The figures are contained in the OUR’s just released Quarterly Performance Report for the period.

The number of contacts to the OUR’s Consumer Affairs Unit (CAU) for the quarter was 1,974, an increase of 91 per cent over the preceding quarter’s 1,033.

Complaints pertaining to the Jamaica Public Service Company Limited (JPS), recorded the largest increase, at 196 per cent, moving from 303 in the January to March quarter to 898 in April to June.

The data indicated that the most significant increases comparing the current and preceding quarters related to Billing Matters (168 per cent), Disconnection (125 per cent), and Terms and Conditions of Service (113 per cent).